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Total Compensation Measurement™ (P.R.C.) Benchmark Job Descriptions Booklet 2005 Hewitt Associates i TCM™ JD Booklet.2005 About This Material The Hewitt Associates’ Total Compensation Measurement (TCM TM ) Database is a comprehensive collection of information on all aspects of total compensation for positions including top management (including top executive and senior management), middle management, supervisor/senior professional, professional, general staff and manual workforce. The study will focus on practices of participating companies with regard to Chinese employees and will exclude expatriates. The Benchmark Job Descriptions Booklet contains all Hewitt’s benchmark job list and job descriptions for all benchmark jobs used in the TCM TM Study. In addition to the general industry positions, we are also looking at the following industry segments: ƒ Hi-tech Industry ƒ Pharmaceutical Industry ƒ Retail Industry ƒ FMCG Industry ƒ Retail Industry ƒ Banking Industry ƒ Real Estate Industry ƒ Engineering Industry ƒ Auto Industry For the job descriptions of these specific industries, please contact your industry consultant for details. Hewitt Associates ii TCM™ JD Booklet.2005 Contents Page Benchmark Position List 1 General Industry Position Descriptions 12 Hewitt Associates 1 TCM™ JD Booklet.2005 Benchmark Position List Hewitt Associates 2 TCM™ JD Booklet.2005 General Industry Positions Position Number Position Title General Management 0001 General Manager 0002 Deputy General Manager 0003 Chief Representative (Applicable to Representative Office Only) 0004 Branch Manager 0005 Executive Assistant II 0006 xecutive Assistant I 1643 Sr. Management Trainee 1644 Management Trainee Sales 0100 Sales ¾ Install and maintain hardware and software; ¾ Monitor system performance and rectify faults to minimize teleprocessing down-time; ¾ Maintain inter-department and user liaison; ¾ Control relevant documentation and procedures. ƒ Application Analysis/Programming – Responsible for planning, analysis, design, implementation, evaluation and maintenance of whole or part of the computer system. Key activities include: ¾ Evaluate systems requirements and feasibility of technical solutions with the context of the organization s business objectives. ¾ Design whole or part of computer based information-processing systems and maintain the systems to keep them work normally. Top Executive (1300) MIS Director Senior Management (1310) Senior MIS Manager (1311) Senior Network Engineering/User Support Manager (1312) Senior Application Analysis/Programming Manager Middle Management (1320) MIS Manager (1321) Network Engineering/ User Support Manager (1322) Application Analysis/Programming Manager Supervisor/Senior Professional (1330) MIS Supervisor/Senior MIS Analyst (1331) Network Engineering/ User Support Supervisor /Senior Network/User Support Engineer (1332) Application Analysis/ Programming Supervisor /Senior Application Analyst/ Programmer Professional (1340) MIS Analyst (1341) Network/User Support Engineer (1342) Application Analyst/Programmer General Staff (1350) MIS Support Technician (1351) Network/User Support Technician Hewitt Associates 70 TCM™ JD Booklet.2005 1300 MIS Director Responsible for supplying all functional areas with the necessary equipment, information and information systems at the lowest possible cost, through planning, developing and directing computer operations, systems analysis and programming. Investigates the possibility of using new equipment or systems and possible changes or improvements to the current systems. Manages and trains specialist managers. This is usually a proven manager demonstrating acumen in directing, coordinating and controlling diverse people and multiple projects. Has extensive experience in his/her functional area. Directs and understands the company’s business in sufficient detail to assure his/her decisions are aligned and coordinated with the company. Decisions have moderate impact on long-term business results. Competency Set: The level usually focuses on acquiring an expert level of the following skill sets: Technical Competencies Management Competencies ‰ Information Systems Architecture ‰ People and Business Development ‰ Systems Integration ‰ Project Management ‰ Systems Support ‰ Business Process Engineering ‰ Analytic Typical Responsibilities Include: ƒ Leads 3 to 5-year direction setting. ƒ Develops and implements policies and procedures for MIS to support the overall business objectives. ƒ Evaluates the business needs with regards to information management, systems, equipment, support and training. ƒ Manages the team of information technologists including system support, programmers, system designers and business partners. ƒ Manages and trains specialist managers. 1310 Senior MIS Manager Responsible for developing, executing or supporting complex mission, critical services or applications. May lead a segment of recruiting or training for broader organization. May have full management and development responsibility for members of organization. Decisions have high impact on near-term business results. Competency Set: The level usually focuses on acquiring an advanced level of the following skill sets: Technical Competencies Management Competencies ‰ Information Systems Architecture ‰ People and Business Development ‰ Systems Integration ‰ Project Management ‰ Systems Support ‰ Business Process Engineering ‰ Analytic Typical Responsibilities Include: ƒ Leads 2 to 3-year planning. ƒ Initiates and makes decision in his/her key functional area. ƒ Records and controls capital/budget. ƒ Develops, executes or supports complex mission, critical services or applications. ƒ Sets priorities and works to deliver action plans. ƒ Leads a segment of recruiting or training for broader organization. ƒ Responsible for the full management and development of members of organization. Hewitt Associates 71 TCM™ JD Booklet.2005 1320 MIS Manager Responsible for managing the proposal, project and overall support activities of medium to large projects within his/her functional area. Manages and trains systems analysts. Decisions have moderate to high impact on near-term business results. Competency Set: The level usually focuses on acquiring an expert level of the following skill sets: Technical Competencies Management Competencies ‰ Information Systems Architecture ‰ People and Business Development ‰ Systems Integration ‰ Project Management ‰ Systems Support ‰ Business Process Engineering ‰ Analytic Typical Responsibilities Include: ƒ Leads 12 to 18 months of planning. ƒ Leads direction setting for his/her functional areas. ƒ Provides leadership in identifying and responding to opportunities for cost-effective automation. ƒ Manages the proposal, project and overall support activities of medium to large projects. ƒ Assures that available resources are effectively applied to meet business requests. ƒ Manages and trains systems analysts 1330 MIS Supervisor/Senior MIS Analyst Supervises the quality, purchase, installation, maintenance and delivery of business systems, on schedule and within the prescribed resource limits, in accordance with departmental standards. Be responsible for training a team of MIS Analyst/MIS support staff. Decision influences project quality and timing and have moderate impact on near-term business results. Competency Set: The level usually focuses on acquiring a fundamental level of the following skill sets: Technical Competencies Management Competencies ‰ Information Systems Architecture ‰ People and Business Development ‰ Systems Integration ‰ Project Management ‰ Systems Support ‰ Business Process Engineering ‰ Analytic Typical Responsibilities Include: ƒ Supervises the quality, purchase, installation and maintenance of business and engineering systems and their application to end-users. ƒ Responsible for design, analysis, programming and physical data modeling. ƒ Maintains business systems in accordance with departmental standards. ƒ Supervises and trains a team of MIS Analyst/MIS support staff. Hewitt Associates 72 TCM™ JD Booklet.2005 1340 MIS Analyst Responsible for the quality, purchase, installation, maintenance and delivery of business systems, on schedule and within the prescribed resource limits, in accordance with departmental standards. May coordinates and trains a team of systems support staff. Work influences project quality and timing and have moderate impact on near-term business results. Competency Set: The level usually focuses on acquiring a fundamental level of the following skill sets: Technical Competencies Management Competencies ‰ Information Systems Architecture ‰ People and Business Development ‰ Systems Integration ‰ Project Management ‰ Systems Support ‰ Business Process Engineering ‰ Analytic Typical Responsibilities Include: ƒ Responsible for the quality, purchase, installation and maintenance of business and engineering systems and their application to end-users. ƒ Responsible for design, analysis, programming and physical data modeling. ƒ Maintains business systems in accordance with departmental standards. ƒ Coordinates and trains a team of systems support staff. 1350 MIS Support Technician Responsible for the installation and operation of computer networks and office automation systems within the company. Typical Responsibilities Include: ƒ Provides technical support such as trouble shooting, hardware repairing, software updating and virus cleaning to end-users. ƒ Recommends improvement in programs and procedures to simplify or increase efficiency of operations. ƒ Coordinates the purchase, installation and maintenance of hardware and software. ƒ Coordinates with other functions to launch office automation systems. ƒ Organizes appropriate training to end-users. 1311 Senior Network Engineering/User Support Manager Responsible for developing, executing or supporting complex mission, critical services or applications. May lead a segment of recruiting or training for broader organization. May have full management and development responsibility for members of organization. Decisions have high impact on near-term business results. Typical Responsibilities Include: ƒ Leads 2 to 3-year planning. ƒ Initiates and makes decision in internal network engineering and user support area. ƒ Records and controls capital/budget. ƒ Develops, executes or supports complex mission, critical services or applications. ƒ Sets priorities and works to deliver action plans. ƒ Leads a segment of recruiting or training for broader organization. ƒ Responsible for the full management and development of members of organization. Hewitt Associates 73 TCM™ JD Booklet.2005 1321 Network Engineering/ User Support Manager Responsible for managing the proposal, project and overall support activities of medium to large projects within his/her functional area. Manages and trains network/user support engineers. Decisions have moderate to high impact on near-term business results. Typical Responsibilities Include: ƒ Leads 12 to 18 months of planning. ƒ Leads directions setting for internal network engineering and user support areas. ƒ Provides leadership in identifying and responding to opportunities for cost-effective automation. ƒ Manages the proposal, project and overall support activities of medium to large projects. ƒ Assures that available resources are effectively applied to meet business requests. ƒ Manages and trains network/user support engineer. 1331 Network Engineering/ User Support Supervisor / Senior Network/User Support Engineer Supervises the installation, maintenance and delivery of business systems, on schedule and within the prescribed resource limits, in accordance with departmental standards. Be responsible for training a team of network/user support engineer and technicians. Decision influences project quality and timing and have moderate impact on near-term business results. Typical Responsibilities Include: ƒ Supervises the installation and maintenance of business and engineering systems and their application to end-users. ƒ Supervise recognizing, researching, troubleshooting, and resolving PC system problems. ƒ Maintains business systems in accordance with departmental standards. ƒ Supervises and trains a team of network/user support engineer and technicians. 1341 Network/User Support Engineer Responsible for the installation, maintenance and delivery of business systems, on schedule and within the prescribed resource limits, in accordance with departmental standards. May coordinates and trains a team of network/user support technician. Work influences project quality and timing and have moderate impact on near-term business results. Typical Responsibilities Include: ƒ Responsible for the installation and maintenance of business and engineering systems and their application to end-users. ƒ Responsible for recognizing, researching, troubleshooting, and resolving PC system problems. ƒ Maintains business systems in accordance with departmental standards. ƒ Coordinates and trains a team of network/user support technician. 1351 Network/User Support Technician Responsible for the installation and operation of computer networks and office automation systems within the company. Typical Responsibilities Include: ƒ Provides technical support such as trouble shooting, hardware repairing, software updating and virus cleaning to end-users. ƒ Recommends improvement in programs and procedures to simplify or increase efficiency of operations. ƒ Coordinates the installation and maintenance of hardware and software. ƒ Coordinates with other functions to launch office automation systems. ƒ Organizes appropriate training to end-users. Hewitt Associates 74 TCM™ JD Booklet.2005 1312 Senior Application Analysis/Programming Manager Responsible for developing, executing or supporting complex mission, critical services or applications. May lead a segment of recruiting or training for broader organization. May have full management and development responsibility for members of organization. Decisions have high impact on near-term business results. Typical Responsibilities Include: ƒ Leads 2 to 3-year planning. ƒ Initiates and makes decision in internal computer system application and evaluation area. ƒ Records and controls capital/budget. ƒ Develops, executes or supports complex mission, critical services or applications. ƒ Sets priorities and works to deliver action plans. ƒ Leads a segment of recruiting or training for broader organization. ƒ Responsible for the full management and development of members of organization. 1322 Application Analysis/Programming Manager Responsible for managing the proposal, project and overall support activities of medium to large projects within his/her functional area. Manages and trains systems analysts. Decisions have moderate to high